SMS consent collection process and requirements
Learn the requirements and process for collecting, documenting, and managing SMS consent from recipients.
MobiClocks SMS Messaging requires prior consent from each recipient. This is required by mobile carriers, industry regulations, and your Subscriber and User Agreements. Failure to obtain proper consent may result in messaging restrictions or account suspension.
Why consent Is required
Mobile carriers and regulatory standards require that individuals explicitly agree to receive SMS messages before any messages are sent. This ensures recipients understand what they are signing up for and how to manage their messaging preferences.
When to collect consent
Consent must be collected before:
- Sending any SMS message
- Adding a recipient to messaging workflows
- Triggering system or manual notifications
How to collect consent
Consent may be collected in person or over the phone. You must clearly explain what the recipient is agreeing to and provide all required disclosures. You are responsible for ensuring that consent is obtained prior to sending any messages.
Required opt-in script
You must use compliant opt-in language that clearly explains the nature of the messages, associated fees, and how recipients can opt out.
[Customer Name] uses MobiClocks SMS messaging to send work-related text messages such as scheduling updates, job site notifications, and account alerts.
By providing your mobile number, you agree to receive these messages. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for help.
You can find the mobile terms and privacy policy online at www.mobiclocks.com.
Do you agree to receive these messages?
What you must tell the recipient
When collecting consent, you must clearly communicate:
- The types of messages they will receive
- That message frequency may vary
- That message and data rates may apply
- How to opt out (reply STOP)
- How to get help (reply HELP)
- Where to find the Terms of Service and Privacy Policy
Recordkeeping
You should maintain records of consent, including:
- Recipient phone number
- Date and time of consent
- Method of consent (in person or phone)
- Who collected the consent
- Maintaining records helps demonstrate compliance in the event of audits or disputes.
Compliance responsibility
You are responsible for obtaining and maintaining valid consent before sending SMS messages. MobiClocks provides guidance and tools but does not collect or store consent on your behalf. Failure to comply with these requirements may result in messaging restrictions or account suspension.
Updated about 2 hours ago